As a Facebook moderator I saw the worst of humanity. We need to be valued | Chris Gray

  The Guardian 
Murder, torture, child abuse: each day we see things that keep us awake at night. Yet Mark Zuckerberg calls us ‘overdramatic’ You may have shrugged when you heard that some Facebook staff are suing the company over working conditions. But welcome to my world – content moderation – where we deal with the worst of humanity so you don’t have to. Naked migrants are being tortured with molten metal in Libya; Facebook’s quality assurance (QA) department is challenging whether that baby in Myanmar is dead; Dave and Doreen are using its report function as a weapon again. All their tedious posts end up on a screen in front of us, punctuated by atrocities, porn and distasteful jokes. Moderators make hundreds of decisions every day. It needs to be done by smart, well-adjusted people Continue reading...
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