John Lewis to offshore contact centre jobs as UK staff laid off

  The Guardian 

Image source : theguardian.com
Staff in Plymouth say they are being asked to train workers in Philippines to replace them John Lewis is to offshore hundreds of call-centre jobs to the Philippines as part of a cost-cutting move that has already led to 300 UK workers being laid off just before Christmas. Staff at John Lewis’s outsourced call centre in Plymouth were told in October to expect large-scale redundancies on 20 December. The Guardian understands that at least 20% of that work is being switched to contract workers in Manila, with the offshoring of further roles in the pipeline. Continue reading...

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